Each and every person who calls the tech support range is eager to talk to a real individual at the earliest opportunity. Nobody hopes to should bounce through a maze of concerns in hopes of only becoming set inside of a que to speak to a true individual!
Skilled was capable of wander me as a result of my difficulty and helped pinpoint the place the issue was going on and suggested me of an alternate so I could get my occupation completed. I so appreciated his assistance and tolerance in going for walks me by different eventualities. He followed up with information on my following steps.
• A colleague who can be a Telus customer showed me his program details, and he is receiving a similar strategy for significantly fewer with no need to acquire products, which contradicts what Abdul advised me.
I am attempting to renew my Online service after the 2 yr deal expired. We also have primary cable which I never use and wish to remove. It's unattainable To do that on-line, along with the telephone number for support is incredibly effectively concealed. I ultimately bought it from a reseller. I known as the variety, and listened to AI attempt to receive me to make it happen on-line, but You cannot quit utilizing a service on line.
How do I notice that human being. I believe I am going into a new billing cycle and I have been functioning in circles for weeks
at the Black Friday i named Telus to acquire me a brand new cellular line for my daughter if there's a offer like i received previously for my other Youngsters for a faithful customer with Telus.
I'm creating to precise my deep dissatisfaction with the customer service I obtained though aiming to explain the small print of my new contract and bargains. My the latest working experience has left me sensation annoyed, undervalued, and worried about your workforce's Over-all high-quality of support.
I am explained to to speak to Loyalty and determination and even now getting no the place. I have managed to speak to 2 folks who called on their own administrators during the Philippines, who couldn't help me.
I have never been so disappointed with a firm. It is actually unachievable to receive answers from Telus. My Monthly bill has become altered numerous times given that signing up with them a 12 months back following a promoter came to our door and drew us in with attractive provides. She even explained Telus would pay for Shaw's contract penalty to maneuver us over. I regret each individual 2nd of going. It will take up the vast majority of afternoon to talk with somebody at Telus. Maintain periods estimate one hour only to be forwarded to somebody and placed on keep for an additional hour. My contract arrangement demonstrates what my bill should be Nevertheless they arbitrarily improve my Monthly bill to one hundred.
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@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time plus they hanged up on me, stating which i need to get in touch with for the duration of "standard Place of work hours". Is that this for serious?
My qualified is a VERY client person. He taught me how to fix my dilemma in a number of uncomplicated ways. What’s more, he guided me through each and every move, often in excess of when. I'm actually grateful!
The TELUS crew acknowledges that our perform spans numerous Territories and Treaty places and we have been grateful for the traditional Knowledge Keepers and Elders that are with us today, all those who have long gone in advance of us as well as the youth that encourage us.
Yeah, I’m binding by a two year contract sad to say, I’m only 4 months in, but I did get somewhere. I suppose The manager Business office identified as me right now so I have a mobile phone dialogue with him in one hour. We’ll see how Telus customer service that goes.